There has recently been a new phishing scheme targeting Internet Banking customers. Phishing is the criminally fraudulent process of attempting to acquire sensitive information such as usernames, passwords and credit card details by masquerading as a trustworthy business in an electronic communication. Phishing is typically carried out by e-mail or instant messaging, and it often directs users to enter details at a fake website whose look and feel are almost identical to the legitimate one.
The best plan of action is to be extra-cautious when online. If you are ever contacted about an account needing to be "verified" (or any other topic used by phishers), it is a sensible precaution to contact the company from which the e-mail apparently originates to check that the e-mail is legitimate. Alternatively, the address that you know is the company's genuine website can be typed into the address bar of the browser, rather than trusting any hyperlinks in the suspected phishing message.
Please keep in mind that Reliabank (including our Internet Banking system) will NEVER ask you to enter personal or account information during the login process or for any Internet Banking pages where the information requested is not relevant to the transaction. Customers should not enter sensitive data if they are prompted to do so. Also, always make sure when using Internet Banking that your anti-virus and anti-malware are installed and the software definitions are kept up-to-date.
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